BEFORE YOUR VISIT
Pretty Glow Policies
Our policies help us provide a smooth, respectful experience for every client and our team.
SALON POLICIES
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We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us as soon as possible.
Clients who do not arrive for their appointment may be charged the applicable no-show fee. Appointments requiring a deposit are subject to our deposit and rescheduling policies.
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We offer a 5-minute grace period. If you arrive late, we will always do our best to accommodate you without affecting the appointments scheduled after yours.
Depending on how late you arrive, your full service or requested esthetician may no longer be available. After 10 minutes, the appointment may be marked as a no-show and the applicable fee may be charged.
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A deposit is required for Full Body services, Vajacials, services lasting 45 minutes or longer, and appointments totaling $60 or more. The deposit is applied toward your appointment total.
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Your existing deposit may be transferred to a rescheduled appointment when the cancellation and rescheduling requirements are followed. Late cancellations, no-shows, or repeated appointment changes may result in the deposit being forfeited and a new deposit being required to book another appointment.
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A valid card may be required to secure certain appointments and deposits and to apply applicable cancellation or no-show fees according to our policies. Your card on file is not an additional charge and does not replace payment for your service at checkout.
SERVICE & PURCHASE POLICIES
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To maintain a comfortable, private, and professional environment, only the client receiving the service is permitted in the treatment room unless assistance is required or prior approval has been given by management.
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For safety and to allow our estheticians to provide their full attention during your service, children should not accompany clients to appointments unless they are receiving a scheduled service. Children may not be left unattended in the reception area.
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Yes, certain services may be provided to minors. A parent or legal guardian must provide consent and complete the required release form before the service can be performed.
Some services may have additional age or guardian requirements. Please contact Pretty Glow before booking if you have questions about a service for a minor.
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Personal photos are welcome when they do not interfere with services or the privacy of other clients and team members. Please do not photograph or record other clients or employees without their permission. Recording during a service may be restricted when necessary to protect privacy, safety, and the service experience.
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You are welcome to use your phone respectfully during your visit. However, speakerphone, loud videos, music played through speakers, or other disruptive audio are not permitted. Please use headphones or keep your device on a low or silent setting so we can maintain a relaxing environment for everyone.
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No. Smoking and vaping are not permitted inside Pretty Glow or in our treatment rooms. We appreciate your help in maintaining a clean, comfortable, and professional environment for our clients and team.
APPOINTMENT POLICIES
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Due to the nature of our services, completed services are non-refundable. If you have a concern about your service, please contact us as soon as possible so management can review the situation and determine the appropriate next step
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Due to the personal-care nature of our products, opened or used retail products are non-refundable and cannot be exchanged. Unopened and unused products may be eligible for return or exchange within 14 days of purchase with proof of purchase. Products must be in their original condition and packaging. If you experience an issue with a product purchased at Pretty Glow, please contact us so our team can assist you.
Gift cards, promotional items, and discounted products are final sale.
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Please contact Pretty Glow as soon as possible so we have the opportunity to address your concern. If hair was unintentionally missed during a waxing or sugaring service, please contact us within 3 days of your original appointment. When appropriate, we will schedule a complimentary touch-up of the missed area.
HAVE A SERVICE QUESTION?
Looking for information about preparing for your appointment, aftercare, waxing, sugaring, brows, lashes, or other treatments? Visit our FAQ for helpful answers.
We'll Take Care of the Rest.
Book your next Pretty Glow appointment and enjoy professional care in a welcoming, comfortable environment.